Behavioral Commitments: Caring Campus Crosswalk to City Ways
We want you to think of Caring Campus as a crosswalk to City Ways. What does that mean exactly?
It’s simple: City Ways is what we aspire to do, and Caring Campus is how we actualize those goals.
Caring Campus Traditional | Caring Campus Virtual | City Ways |
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Caring Communication/NametagsGreet students and help them feel comfortable. Make eye contact, be welcoming through a smile. Display empathy focus on the student. Wear name badges so the students will know who you are and where you work. Follow up with a business card. |
Give your information upfrontStart each contact with your name & department. Ask for the student’s name and contact info in case you get disconnected. In email communication, use a personalized greeting, add your picture to your signature line. |
Greet students and help them feel comfortableMake eye contact, smile, acknowledge them, say hello, ask and use their name. |
Warm ReferralsCall ahead or walk the student to the office they need to get to. Follow up to ensure the student arrived. |
Warm ReferralsContact area to inform them that the student is being referred. Provide student information and concern. Follow up to ensure the student made contact. |
Help clarify practices and processes for studentsEliminate barriers for them when you can. |
Know Other DepartmentsEliminate barriers by knowing where to send students Cross-train in other areas to better understand what they do. Create a ‘cheat sheet’. |
Know Other DepartmentsLearn about other departments so you know where to send students. Understand how these departments communicate with students. |
Give students clear directions for the next steps in their processesHelp them find the answers they are looking for. |
10-foot RuleWhenever a student is within 10 feet and seems to need assistance, approach them. Say hello, smile, identify yourself, and use a positive tone. Soft handoff. |
Reaching OutUtilize phone, email, and text to let students know you’re available to answer questions, respond to concerns, and provide clear directions for their next steps. |
Follow upClose with your business card and/or email to follow up. |