Caring Campus Crosswalk to City Ways Caring Campus | SCC Inside

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Home Collegewide Caring Campus Crosswalk to City Ways

Behavioral Commitments: Caring Campus Crosswalk to City Ways

We want you to think of Caring Campus as a crosswalk to City Ways. What does that mean exactly?

It’s simple: City Ways is what we aspire to do, and Caring Campus is how we actualize those goals.

Caring Campus Crosswalk to City Ways
Caring Campus Traditional	Caring Campus Virtual	City Ways
Caring Communication/Nametags Greet students and help them feel comfortable. Make eye contact, be welcoming through a smile. Display empathy focus on the student. Wear name badges so the students will know who you are and where you work. Follow up with a business card.	Give your information upfront Start each contact with your name & department. Ask for the student’s name and contact info in case you get disconnected. In email communication, use a personalized greeting, add your picture to your signature line.	Greet students and help them feel comfortable Make eye contact, smile, acknowledge them, say hello, ask and use their name.
Warm Referrals Call ahead or walk the student to the office they need to get to. Follow up to ensure the student arrived.	Warm Referrals Contact area to inform them that the student is being referred. Provide student information and concern. Follow up to ensure the student made contact.	Help clarify practices and processes for students Eliminate barriers for them when you can.
Know Other Departments Eliminate barriers by knowing where to send students Cross-train in other areas to better understand what they do. Create a ‘cheat sheet’.	Know Other Departments Learn about other departments so you know where to send students. Understand how these departments communicate with students.	Give students clear directions for the next steps in their processes Help them find the answers they are looking for.
10-foot Rule Whenever a student is within 10 feet and seems to need assistance, approach them. Say hello, smile, identify yourself, and use a positive tone. Soft handoff.	Reaching Out Utilize phone, email, and text to let students know you’re available to answer questions, respond to concerns, and provide clear directions for their next steps.	Follow up Close with your business card and/or email to follow up.