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Caring Campus illustration

Caring Campus is an initiative that puts students first.

Committee goals:

  • develop implementation, monitoring, and communication plans
  • ensure the work that we started in summer 2020 continues
  • hold all constituencies accountable
  • present and share behavioral commitments and efforts with our college community

The CCLTPC is a group of classified professionals who are champions when it comes to serving our students.

Committee members already exhibit behaviors that mirror the Caring Campus behavioral commitments:

  • Caring Communication: Introduce Yourself
  • Warm Referrals: Take the person to their next step or call ahead
  • Know Other Departments: Know our College, so we can help students
  • Reach Out to Students: Follow-up on interactions

Our Caring Campus facilitator Sheila White said it best:

“Think students, then decide.”

Committee formed in January 2021.

Behavioral Commitments: Caring Campus Crosswalk to City Ways

We want you to think of Caring Campus as a crosswalk to City Ways. What does that mean exactly?

It’s simple: City Ways is what we aspire to do, and Caring Campus is how we actualize those goals.

Caring Campus Crosswalk to City Ways
Caring Campus Traditional Caring Campus Virtual City Ways

Caring Communication/Nametags

Greet students and help them feel comfortable. Make eye contact, be welcoming through a smile. Display empathy focus on the student. Wear name badges so the students will know who you are and where you work. Follow up with a business card.

Give your information upfront

Start each contact with your name & department. Ask for the student’s name and contact info in case you get disconnected. In email communication, use a personalized greeting, add your picture to your signature line.

Greet students and help them feel comfortable

Make eye contact, smile, acknowledge them, say hello, ask and use their name.

Warm Referrals

Call ahead or walk the student to the office they need to get to. Follow up to ensure the student arrived.

Warm Referrals

Contact area to inform them that the student is being referred. Provide student information and concern. Follow up to ensure the student made contact.

Help clarify practices and processes for students

Eliminate barriers for them when you can.

Know Other Departments

Eliminate barriers by knowing where to send students   Cross-train in other areas to better understand what they do. Create a ‘cheat sheet’.

Know Other Departments

Learn about other departments so you know where to send students. Understand how these departments communicate with students.

Give students clear directions for the next steps in their processes

Help them find the answers they are looking for.

10-foot Rule

Whenever a student is within 10 feet and seems to need assistance, approach them. Say hello, smile, identify yourself, and use a positive tone. Soft handoff.

Reaching Out

Utilize phone, email, and text to let students know you’re available to answer questions, respond to concerns, and provide clear directions for their next steps.

Follow up

Close with your business card and/or email to follow up.

Caring Campus Champion

The goal of Caring Campus Champions is to recognize classified professionals who are actualizing our virtual or traditional behavioral commitments:

  1. Caring communication
  2. Warm referrals
  3. Knowing other departments
  4. Reaching out to students.

Do you know someone who is actively engaged in our efforts?

Nominate Someone for Caring Campus Champion

Committee Charge

To develop a process that will ensure the College implements and continues the behavioral commitments developed during the Caring Campus initiative that will also reinforce City Way for Classified Professionals.

This group’s charge will be to review the composition of the group and recommend any additions. It will also develop a plan for continual practice of Caring Campus/City Ways. This will include, but not be limited to, the execution of the Implementation Plan, Monitoring Plan, Communication Plan and Leadership Support Plan.

The expectation is that the work to institutionalize Caring Campus for Classified Professionals will take at least two years, for this reason the two-year Long-Term Planning Committee option is being used.

Accomplishments

History

During the summer of 2020, the (then) Vice President of Administration Carrie Bray and more than 50 classified professionals from SCC’s main campus, as well as its outreach centers in Davis and West Sacramento, worked together on the Caring Campus initiative to develop action-based behavioral commitments to improve student experience and engagement. The level of engagement and enthusiasm from the Classified Professionals who were selected was inspirational.

The Caring Campus Leadership Team selected Classified Professionals in their area who are champions when it comes to serving our students, and who already exhibit behaviors that mirror the Caring Campus behavioral commitments (above).

The Institute for Evidence-Based Change (IEBC) Caring Campus program guides student services, instruction, and operational department staff in developing strategies that can easily be implemented campus-wide by all staff members. This work will reinforce and support the college’s City Ways efforts. Implementation, Monitoring, and Communication plans were developed to ensure the work continues, to hold ourselves accountable, and to share the behavioral commitments and efforts with our college community.

News

Membership 2021-22

Officers

  • Chair: Malissa Kekahu
  • Vice-Chair: Diana Daniels
  • Secretary: Michie Montgomery
  • Adm. Support: Stephanie Smith

Members

  • Silvia Aguirre-Barr
  • Kevin Williams
  • Blanch Levy
  • Lisa Hayden